arenas plus Privacy Policy — How We Handle Your Personal Information

When you register and use arenas plus, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, and account activity logs to ensure the integrity of your account and the platform. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically recorded each time you access the platform, whether on mobile or desktop. If you contact our support team, any messages, queries, or feedback you submit may also be retained as part of your account record. We collect only the minimum data required to deliver a safe, compliant, and enjoyable gaming experience for players across the Philippines. No sensitive personal information beyond what is required for identity verification and regulatory compliance is requested or stored by arenas plus.

Your personal data is used primarily to create and manage your arenas plus account, process deposits and withdrawals through local Philippine payment channels, and verify your identity in line with applicable gaming regulations. We also use your data to detect and prevent fraudulent activity, protect the security of the platform, and ensure that all players meet the minimum age requirement of 21 years old as required under Philippine law. Aggregated and anonymised usage data may be analysed internally to improve platform performance, personalise your experience, and develop new features that better serve Filipino players. arenas plus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — strictly to the extent necessary to deliver our services, and all such partners are bound by confidentiality obligations. In cases where we are legally required to disclose information to Philippine regulatory authorities or law enforcement agencies, we will comply with such obligations while notifying you where permitted by law. Your data will never be shared with advertisers or used to build profiles for external commercial targeting.

As a registered player on arenas plus, you have clear and enforceable rights over the personal data we hold about you, consistent with the Data Privacy Act of 2012 of the Philippines. You have the right to request access to your personal data at any time, and we will provide you with a summary of the information we hold within a reasonable timeframe. If any of your personal details are inaccurate or outdated, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you wish to object to a particular use of your data or withdraw consent for optional data processing activities, you may do so by contacting us through the platform. Players who wish to close their account and request data erasure should visit our FAQ page for guidance on the process. arenas plus is committed to honouring these rights promptly and transparently, and we will never penalise you for exercising them.

arenas plus employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at every stage of processing. All data transmitted between your device and our platform is protected using SSL/TLS encryption, ensuring that your login credentials, payment details, and account information remain private during every session. Our servers are hosted in secure environments with restricted access controls, regular security audits, and continuous monitoring for suspicious activity or potential breaches. Passwords are stored using strong one-way hashing algorithms and are never stored in plain text, meaning even our internal team cannot view your password. In the event of a data breach that poses a risk to your rights and freedoms, arenas plus will notify affected players and the relevant Philippine data protection authority within the timeframes required by law. We also encourage players to use strong, unique passwords and to enable any available account security features to further protect their own accounts. If you ever suspect that your account has been compromised, please report it immediately through the FAQ page so our team can act quickly.

arenas plus reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When material changes are made, we will post the updated policy on this page with a revised effective date, and where appropriate, we will notify registered players through the platform or via the contact details associated with their account. Your continued use of arenas plus after any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any questions, concerns, or requests relating to this Privacy Policy or the way your data is processed, please visit our FAQ page for guidance and support options. For matters relating to responsible gaming and your wellbeing on the platform, you can also visit our Responsible Gaming page. We are committed to being transparent, responsive, and respectful of every player's privacy rights across the Philippines.